Consumers: 3 million blocks new flooring appear warped crack has 1 million is awarded 5

Consumers for home decoration, Mr. recently. In order to obtain better results, he specifically choose a famous brand of floor, and at a higher price to buy a high standard of the breed, the total cost of $ 3 million. Don't want to surfacing after two weeks, Mr. Zhang home floor will have a crack at warped. Mr. Zhang times and floor distributors representations without result, to the Committee for the Elimination of Wujiang city.

Committee for the Elimination of Wujiang city, given that both entertained on things responsibility differences larger and related floor paving program and details are also more complex, in order to be able to better defend the interests of both parties, the people's Association staff proposal enabled, both sides expressed the conciliation proceedings.

In mediation, the dealer that its distribution of the floor is the national well-known brand, the product quality is absolutely no problem can withstand the test of the absolute. As for why appear warped crack, dealer thinks, because he is the decoration of the House has just built a new House, the House itself humidity larger, on the first floor, and on the pavement during rainy days, R2 also more humid air. After the dealer has been advised of the paving, Mr. Zhang to do the work of ventilation air permeability, Mr. Zhang did not care about the phenomenon together combined effects result in serious damp, the floor has been warped crack, so the main responsibility is not in the dealer and Mr. Zhang themselves.

Zhang believes that at the time of purchase, dealer said their floor is how the good, can withstand the test of any situation, and the transport from floor to floor pavement by dealer single-handedly. Now there is a problem, to consumers themselves bear the responsibility, as if there is no such reason. At the same time, he denied that the dealer's staff had phone laying these tell yourself to do the work of ventilation air.

Energy Committee staff pointed out that the general consumers ' consumer familiar with, understand and master could not have reached the level of the operators, since Mr. Zhang decoration before unprotected intercourse with so many factors leading to the floor, as the deformation of the responsible dealer service in place, it should be reminded in place to inform in place, consumers want to make the necessary tips and reminders.

Final Committee by eliminating repeated mediation, the parties in mediation agreement signed his name. By dealer compensation loss 1.5 million consumers.