Real shop floor and the contract did not meet the brand for consumers to return.

<p> safeguard the interests of consumers is an essential part of business services industries. .To increase consumer awareness of rights, but also for the retail business may touch on the rights of consumers to provide theoretical and practical reference, to avoid the retail business, "violate the right of" risk, and the Beijing Consumers Association, continued to launch the "Consumer .rights class ", as a consumer protection provision of support and services. .</ P> <P> <P> <p> case: April 16, 2009, Bali Zhuang, Haidian District Consumers Association Branch received complaints from consumers, Ms. Qiu. .Ms. Qiu said on August 11th, 2008 at a furniture store to buy a total purchase price of the city was 19,530 yuan on the floor, the flooring is completed, Ms. Qiu found printed on the packaging of another floor, a trademark of flooring products, when .Ms. Qiu did not care to, but the quality of successive floors, the floor is also growing gap between the shop several repairs have not been effective. .Ms. Qiu asked the store return but were refused. .</ P> <p> CASE mediation results: the furniture store to the consumer the full amount for the return. .</ P> <p> Comments: According to "People's Republic of Consumer Protection Law" Article XVI, the operators to provide consumers with goods or services shall in accordance with the "PRC Product Quality Law" and other relevant laws and regulations ., to fulfill obligations. .Operators and consumers have agreed, shall be in accordance with the contract obligations, but the two sides agreed that no violation of laws and regulations. .This case, the operator violated the contract, should be returned to consumers. .</ P>.